At Nobel Hygiene Pvt. Ltd., our aim is to provide 100% satisfaction to our customers. If for any reason you are not satisfied with the product, we are here to help.
Following are the details of the return policy that is applicable for all the items sold on www.friendsdiaper.in:
Please return your purchase in its original packaging with all the parts and freebies with your original receipt for a refund. Please make sure that the product(s) are properly packed when you are returning it.
Order Return process :
Step 1. Login with your email id and password and go to My Account → Go to the order history page and click on the order id for which you wish to raise return request.
Step 2. Click on the return button next to the product you would like to return,
Step 3. Follow the screens , fill in the required details and submit the request.
Step 4. Our team will come and collect the package from your delivery address.
Step 5. Once we receive the product at our facility. Our quality team will do the quality check and if it is approved by our quality staff we will initiate the refund process. Please refer to refund policy for more details.
Step 6. Send the summary of your return order to email@example.com with valid order id.
Please allow upto 5 working days for exchanges/refunds to be processed once we receive them. We will keep you updated on the status of exchange / refunds via email.
Once an order is place it can be cancelled until the order is dispatched. Please call us on 1860 425 9009 or email us on firstname.lastname@example.org to cancel your order.
If the order is shipped, we cannot cancel the order.
In case a COD order is rejected; we would not be able to provide that service again to the customer.Missing Parcels
Make sure you fill in your correct address when ordering from us. We cannot accept responsibility for the wrong address being used with an order. Email us if your ordered items do not arrive and we'll get in touch with our courier company to track down the package. It is safer if you can have your items delivered when you are present, so provide a secure daytime delivery address where possible.